Commissions for sales, delivery, and returns
# Fees by Product Category
- As of June 15, new fees will come into effect:
|Product Category||Referral fee from June 15|
|Accessories for Electronics||15%|
|Memory Cards and Flash Drives||5%|
|PC and Laptop Accessories and Parts||5%|
|Vitamins and Dietary Supplements Certified in Russia||8%|
|Professional Oral Care Products||8%|
|Sports Nutritional Supplements||8%|
|Audio Equipment and Audio/Video Accessories||5%|
|Products for Children||5%|
|House and Garden||10%|
|PCs and Laptops||4%|
|Health and Beauty||10%|
|Cosmetic Care Appliances||8%|
|Large Home Appliances||5%|
|Small Home Appliances||5%|
|Clothes, Shoes and Accessories||5%|
|Fresh Food Products||8%|
|Smartphones and Tablets||5%|
|Construction and Home Improvement||8%|
|Sports and Recreation Products||8%|
- In effect from March 30 through June 14
|Product Category||Referral fee from March 30 |
through June 14
|Accessories for Electronics||13%|
|Memory Cards and Flash Drives||3%|
|PC and Laptop Accessories and Parts||3%|
|Vitamins and Dietary Supplements Certified in Russia||6%|
|Professional Oral Care Products||6%|
|Sports Nutritional Supplements||6%|
|Audio Equipment and Audio/Video Accessories||3%|
|Products for Children||3%|
|House and Garden||8%|
|PCs and Laptops||2%|
|Health and Beauty||8%|
|Cosmetic Care Appliances||6%|
|Large Home Appliances||3%|
|Small Home Appliances||3%|
|Clothes, Shoes and Accessories||3%|
|Fresh Food Products||6%|
|Smartphones and Tablets||3%|
|Construction and Home Improvement||6%|
|Sports and Recreation Products||6%|
# Delivery Cost
The delivery cost for the buyer is determined by Ozon rates. If the total cost of products in the order is:
- more than RUB 2,500, then the delivery is free for the buyer
- less than RUB 2,500, then the cost of delivery for the buyer is determined by Ozon rates (link to the article).
Ozon will credit the cost of delivery to you if you are using third-party delivery services and their total cost in the buyer's order is:
over RUB 3,500
- only for the delivery of oversized products: RUB 700
more than RUB 2,500 but less than or equal to RUB 3,500:
- when delivering regular products to a pickup point: RUB 0
- when delivering regular products by courier: RUB 50
- when delivering oversized products: RUB 700
less than RUB 2,500: the cost of delivery paid by the buyer at Ozon rates.
# Returns and Cancellations
Depending on the stage at which the buyer refused the products, we distinguish three types of transactions: return, non-purchase, cancellation by buyer. Charges depend on the type of transaction.
- The buyer received the shipment. The products in the shipment now have the Delivered status.
- The buyer returned the product later (not immediately upon receiving them).
The buyer returns the products to the seller on their own.
Cancelled by the buyer or unclaimed:
- The buyer refused the shipment. The shipment now has the Cancelled status.
- The buyer did not pick up the shipment. The shipment became unclaimed and was automatically assigned the Cancelled status.
- The shipment was prepared for transfer to the seller.
The buyer returns the product to the seller on their own.